Reflexology in Derby with Claire Mulholland

Good Practice Policy & Terms & Conditions

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology.

As an AoR member:
I am bound by the AoR Code of Practice and Ethics.
I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.
I will always be adequately insured for medical malpractice /professional indenmity requirements. The industry standard is in excess of £5 million cover.
I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date.
I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times.
As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support.
I keep data electronically so I am registered with the Information Commissioner’s Office.
My Personal Business Practice Policies:
1. The use of Face Coverings
I will always wear a face covering for every client for the foreseeable future.
My clients will be expected to wear a face covering unless they are exempt, for the foreseeable future.

2. Appointments
I have health requests of my clients as follows;
If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.

In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

3. Fees
My fees are as follows, they are payable in full at the time of treatment. List the charges:
Foot Reflexology - £40 per treatment (60 mins)
Reflexology Lymph Drainage (RLD) - £40 per treatment (60 mins)
(Measurements pre & post treatment may be required when treating clients with secondary lymphoedema)
Advanced Facial Reflexology - £40 per treatment (60 mins)
Foot & Advanced Facial Reflexology Combination - £55 per treatment (90 mins) made up of 45 mins Face & 45 mins Foot Reflexology.

Children under 14, a treatment will last 30 mins - £20 per treatment
(please note, a parent/guardian must be present throughout the treatment).

4. Cancellation Policy
I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.
Less than 24 hours notice a 50% cancellation fee of the treatment cost will apply. This fee will be required to be settled prior to any future bookings. I shall provide my bank details for a bank transfer.

7. Vouchers
I supply the option to buy vouchers for treatments. These may be given as gifts. Gift voucher treatments can only be undertaken in the Derby area for mobile visits otherwise conducted at my treatment room.

These treatments can be booked during my normal working hours with no restrictions.

Where an appointment is booked and missed with with no notice given, the money received for that voucher will be used to cover the appointment lost time and the voucher will then be invalid.

These treatments are paid in advance and are fully flexible with 24 hours notice.

These vouchers are non refundable and cannot be redeemed for cash alternative.

These vouchers are required to be used within 6 months. Failure to do so will invalidate the voucher.

8. Use of background music

I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.

9. Provision of additional therapies

I offer other therapies in addition to reflexology.
I provide Indian Head Massage to the same high standard expected by the AoR for reflexology. I also have insurance in place for this additional therapy.

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